Refunds and Returns

Last updated 25 September 2026.

Start a request

Email theteam@customersupport.care with your order number, the issue and any useful photographs. Contact us before sending an item so we can provide the correct warehouse return address. The Ireland administration office is not a returns warehouse.

Non-conforming, damaged or incorrect goods

Contact us promptly if goods are damaged, incorrect, missing parts or do not conform to the contract. Depending on the circumstances and Irish law, remedies may include repair or replacement, a price reduction, or termination and refund. We pay reasonable return shipping that we authorise for damaged, incorrect or non-conforming goods. The voluntary charges below do not apply to a statutory remedy.

Online cancellation right

For most goods bought online, you may tell us that you are cancelling within 14 days after delivery and then return the goods within a further 14 days. Statutory exceptions can apply, including certain personalised goods and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Unless the goods are faulty or we agree otherwise, you pay the direct return cost.

Voluntary 15-day returns

In addition to rights that apply by law, we accept eligible returns requested within 15 days of the original purchase. The item must be in its original packaging and accompanied by a receipt, order confirmation or other proof of purchase from this website. Purchases made through another retailer must be handled by that retailer.

Change-of-mind returns

For a change of mind, unsuitable fit, a better price found, an item no longer needed or the wrong item ordered, you pay tracked return shipping. The source store's published EUR 39 packing and handling amount per order is not refunded. This voluntary change-of-mind term does not limit remedies for non-conforming goods.

Refund timing

After the returned item is received and checked, we aim to initiate an approved refund within 24 to 48 hours. Refunds are made through the original payment method, or may be held as store credit if you request it. Your payment provider may take additional time to display the refund.

Cancelling before dispatch

Contact us as soon as possible, ideally within 12 hours of ordering. A voluntary cancellation is available before packing and shipping starts. The source store's published 12.5% service and processing fee applies to a voluntary cancellation. Once packing and shipping has started, use the returns process. This term does not reduce rights or remedies that cannot lawfully be excluded.

Your Irish consumer rights

Nothing in this policy excludes or restricts rights or remedies under Ireland's Consumer Rights Act 2022 or other applicable Irish and European Union consumer law.