Contact us
Questions about a product, your order or delivery? We are happy to help.
Contact our team for help with products, delivery or an existing order. Support is available seven days a week.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Parcel page once you have a tracking number.
Company information
Full business details, published openly, so you always know exactly who you are buying from.
- Company nameLook Great Company, a division of Caruso Consulting Co Ltd
- Thailand VAT ID0765554000332
- Administration officeCharlemont Exchange, Charlemont St, Saint Kevin's, Dublin, D02 VN88, Ireland
- Phone+66 (0) 98 391 3877
- Emailtheteam@customersupport.care
Orders of €100 or more ship free with tracked delivery (a flat €25.00 below that), in 5 to 7 days after a 24 to 48 hour handling time. This is an online only shop: there is no showroom and nothing is collected.
Frequently asked questions
Where can I track my parcel?
Use the Track Your Parcel page with the tracking number sent in your dispatch email.
What if my order has not arrived?
Email theteam@customersupport.care with your order number so we can check the shipment.
Do you have a physical store?
We are an online supplier. The administration address is not a retail shop.
Are the products new?
Yes. The products sold on this store are new.
How do I contact customer support?
Email theteam@customersupport.care. Support is available seven days a week.
Can I ask a question before ordering?
Yes. Include the product name and the detail you need confirmed in your email.
Can I return a product?
Our return policy offers a 15-day return window, subject to its conditions. Change-of-mind returns carry return shipping costs and a €39 handling deduction per order. See Refunds and Returns for the full terms.
What if my item arrives damaged or incorrect?
Contact us with your order number and the details. We will help resolve damaged, missing or incorrect items under our returns policy.
Can I cancel before shipping?
Contact us as soon as possible. The published cancellation policy applies before dispatch and includes a 12.5% service and processing fee. See Refunds and Returns for details.
Can I request a wholesale quote?
Yes. Use the Wholesale page and tell us the products and quantities you need.